Windshield GO Terms of Service & Privacy Policy

Last Updated: May 2026

Welcome to Windshield GO (“Windshield GO,” “Company,” “we,” “our,” or “us”). This Terms of Service & Privacy Policy (“Agreement”) governs your use of our website, mobile applications, communications, and auto glass repair and replacement services (collectively, the “Services”).

By accessing our website, scheduling services, or using our Services, you agree to this Agreement. If you do not agree, please do not use our Services.

1. Services Provided

Windshield GO provides automotive glass repair, windshield replacement, recalibration, and related vehicle services through our technicians and service providers.

Service availability may vary depending on location, weather conditions, vehicle type, technician availability, and parts availability.

We reserve the right to refuse, reschedule, or cancel service requests at our discretion.

2. Scheduling and Appointments

Appointments may be requested online, by phone, email, or SMS.

Appointment times are estimates only and are not guaranteed. Delays may occur due to:

  • Weather conditions

  • Traffic

  • Parts availability

  • Vehicle condition

  • Technician scheduling

  • Circumstances beyond our control

Customers are responsible for providing accurate contact and vehicle information.

3. Pricing and Payments

All pricing is subject to verification based on the actual vehicle and service requirements.

Additional charges may apply for:

  • Moldings

  • Specialty glass

  • ADAS recalibration

  • Additional labor

  • Hidden damage discovered during service

Payment is due upon completion of service unless otherwise agreed in writing.

We accept approved electronic payment methods and major credit cards.

4. Insurance Claims

Windshield GO may assist customers with insurance claims; however:

  • Insurance coverage is not guaranteed.

  • Customers remain responsible for deductibles and uncovered charges.

  • Customers authorize us to communicate with insurance carriers regarding claims and service verification.

All claim approval decisions are made solely by the insurance provider.

5. Mobile Service Conditions

For mobile appointments, customers must provide a safe and legal work environment.

We may postpone or refuse service if conditions are unsafe, including:

  • Severe weather

  • Hazardous locations

  • Insufficient workspace

  • Unsafe parking conditions

6. Customer Responsibilities

Customers agree to:

  • Provide accurate vehicle information

  • Remove valuables and personal items

  • Ensure vehicle accessibility

  • Follow post-service care instructions

  • Inspect work upon completion

Failure to follow care instructions may void applicable warranties.

7. ADAS Recalibration Disclaimer

Certain vehicles require Advanced Driver Assistance Systems (“ADAS”) recalibration following windshield replacement.

Customers acknowledge that declining recommended recalibration may affect vehicle safety systems and performance.

Windshield GO is not responsible for issues resulting from declined recalibration services.

8. Warranty

Windshield GO provides a limited workmanship warranty covering installation-related defects for eligible services.

This warranty does not cover:

  • Pre-existing vehicle damage

  • Rust or corrosion

  • Stress cracks unrelated to installation

  • Damage from accidents or road debris

  • Manufacturer defects

  • Improper maintenance or misuse

Warranty coverage details may vary depending on the service performed.

9. Cancellations and No-Shows

Customers may cancel or reschedule appointments prior to the scheduled appointment time.

Repeated cancellations, missed appointments, or last-minute cancellations may result in additional fees or refusal of future service.

10. Limitation of Liability

To the fullest extent permitted by law, Windshield GO shall not be liable for indirect, incidental, special, or consequential damages, including:

  • Loss of vehicle use

  • Lost profits

  • Delays

  • Towing expenses

  • Rental vehicle costs

Our total liability shall not exceed the amount paid for the specific service provided.

11. Disclaimer of Warranties

Except as expressly stated, Services are provided “as is” and “as available” without warranties of any kind, express or implied.

12. Privacy Policy

Information We Collect

We may collect personal information including:

  • Name

  • Email address

  • Phone number

  • Address

  • Vehicle details

  • VIN number

  • Payment information

  • Appointment details

  • Communication records

  • Device and browser information

For technicians or applicants, we may also collect:

  • Professional qualifications

  • Photos or profile information

  • Tax identification information

  • Licensing and insurance documentation

How We Use Information

We use collected information to:

  • Provide and manage Services

  • Process transactions

  • Schedule appointments

  • Communicate with customers

  • Improve customer experience

  • Prevent fraud

  • Comply with legal obligations

  • Send promotions and service updates

We do not sell or rent personal information to third parties.

SMS/MMS Communications

By providing your phone number, you consent to receive service-related SMS and MMS communications from Windshield GO.

Message frequency may vary. Standard message and data rates may apply.

You may opt out of marketing messages at any time.

We do not sell or share mobile information with third parties for their own marketing purposes.

Call and Communication Data

We may collect communication-related information including:

  • Phone numbers

  • Call duration

  • SMS/MMS content

  • Communication timestamps

This information is used for operational, customer service, quality assurance, and compliance purposes.

Cookies and Tracking Technologies

We use cookies and related technologies to improve website performance, personalize user experiences, and analyze usage trends.

Users may disable cookies through browser settings; however, some website features may not function properly.

Advertising and Analytics

We may use analytics tools and advertising identifiers to improve our Services and provide relevant advertising.

Advertising identifiers do not directly contain personal information such as your name or email address.

Sharing Information

We may share information with:

  • Technicians and contractors

  • Payment processors

  • Technology providers

  • Customer support providers

  • Insurance companies

  • Legal authorities when required by law

Third parties are only permitted to use information as necessary to perform services on our behalf.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties.

Data Security

We use commercially reasonable safeguards to protect personal information; however, no method of electronic transmission or storage is completely secure.

Data Retention

We retain personal information only as long as necessary for:

  • Providing Services

  • Legal compliance

  • Dispute resolution

  • Business operations

Information may be securely deleted or anonymized when no longer needed.

Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Access personal information

  • Correct inaccurate information

  • Request deletion of personal information

  • Opt out of certain communications

To exercise these rights, contact us using the information below.

Requesting Deletion of Personal Data

To request deletion or correction of your personal information, contact us at:

Email: hello@windshieldgo.com
Phone: (737) 247-7353

We will acknowledge requests within 10 business days and respond within legally required timeframes where applicable.

13. Intellectual Property

All website content, logos, graphics, trademarks, text, and software are the property of Windshield GO and may not be copied or reproduced without written permission.

14. Indemnification

You agree to indemnify and hold harmless Windshield GO, its employees, contractors, and affiliates from claims or damages arising from:

  • Violation of this Agreement

  • Misuse of Services

  • Inaccurate information provided by you

  • Negligence or unlawful conduct

15. Governing Law

This Agreement shall be governed by the laws of the State of Texas, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in courts located within Texas.

16. Changes to This Agreement

We reserve the right to modify this Agreement at any time. Updated versions will be posted on our website with a revised “Last Updated” date.

Continued use of the Services after changes become effective constitutes acceptance of the revised Agreement.

17. Contact Information

Windshield GO
Email: hello@windshieldgo.com
Phone: (737) 247-7353

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